Lost or Stolen Debit Card

Report a Lost, Stolen or Damaged Bank of Oak Ridge Debit Card on Mobile App 2/47

• Simply log into your Bank of Oak Ridge mobile app
• Select ‘Cards’ on the menu
• Under the ‘Manage Cards’ section, select ‘Report Lost or Stolen’

Report a Lost, Stolen or Damaged Bank of Oak Ridge Debit Card by Phone: 1-833-225-5219

• To reset the PIN on your Bank of Oak Ridge debit card, you can:
  • Log into your Bank of Oak Ridge mobile app, select ‘Cards’ on the menu, then under the ‘Manage Cards’ section, select ‘Set Pin’
  • Call: 1-800-567-3451.
• For point of sale disputes please call: 1-833-225-5220.
• If you will be traveling out of the country and would like to use your Bank of Oak Ridge debit card, you can:
  • Log into your Bank of Oak Ridge mobile app, select ‘Cards’ on the menu, then under the ‘Manage Cards’ section, select ‘Manage Travel Plans’
  • or, please call 1-833-225-5219.
• In the event your card has been declined, or for all other debit card questions, please call: 1-833-225-5219.